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System detected an error while loading your license file

Description

à The “Protection Setup” could not connect to “activation.scia-online.com”.

Solutions

This problem can be solved in 2 different ways.

Option 1: Fix the internet connection.

1. Can you browse on the internet
2. Is something be blocking the “Protection Setup”? (firewall or anti-virus)

à The ‘Protection Setup’ is a program called Lockman.exe, which is stored in the folder where SCIA Engineer is installed (C:\Program Files (x86)\SCIA\EngineerXX).

à Make sure that your firewall or anti-virus does not prevent lockman.exe from connecting to the internet.

Option 2: Manually load the license file.

à If you click on “Import license file” in the protection setup, you can click “OK” after receiving the error message. Then you will have the possibility to load in the license file manually.

1. Make sure you have the license file.

(Send a mail to [email protected], and indicate the license number on your USB key,

which is a 6-digit number, starting with a 5. E.g.: 554155)

1. Pick the license file that matches the license number on your USB key.

If SCIA support sends you both a .lic and a .e2c file, then always keep these two files together (in the same folder). The .e2c file will be necessary if your licenses contains an edition.

Checks

You should receive the next message:

If you do, then you have successfully updated your license.

If you don’t, then go to step 4 and check what is going wrong.

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