System could not find attached SCIA dongle
Description
à The USB license key is not found
Solution
This problem can have 2 different causes.
Reason 1: The driver
- Run the Sentinel Advanced Medic
(extract and run Sam1.3.1.exe)
(http://www.safenet-inc.com/support-downloads/sentinel-drivers/) - If it does not show at least 7.5.8 behind “USB Driver Installation”, then run the Sentinel Protection Installer (http://www.safenet-inc.com/support-downloads/sentinel-drivers/)
Reason 2: The USB key
- Is it connected to the computer, and is the green light visible?
- If no: try again on a different USB port and on a different computer.
- If the light never lights up, then contact the main office for a replacement.
Replacement is free for customers with maintenance (if it broke down due to normal use) and 75€ ($80 USD) in other cases. (https://www.scia.net/en/contact/offices)
Checks
Run the Sentinel Advanced Medic (Sam1.3.1.exe) and all checks should be good.
(http://www.safenet-inc.com/support-downloads/sentinel-drivers/)
If all checks are good, try step 3 again.