Your license file is not stored on SCIA server

Description

à The “Protection Setup” can’t find the license files on the SCIA server.

Solution

The license file must be regenerated by contacting SCIA support ([email protected]).

à Send the image of the message and give them your license key number

(on the back of your dongle, 6 digits, starting with ‘5xxxxx’)

à Ask them to check the license file in the database (and possibly generate it again)

à Ask for a new license file

(this is a SCIA5xxxxx.lic file and maybe a SCIA5xxxxx.e2c file)

Checks

Once you receive a response, try to import the license file again

(if you pick a license file manually, then make sure to pick the new one)